FAQ

When do orders ship?

Orders received by Midnight each day will usually be shipped next day.

When will I know my order has been shipped?

You will receive a Notification of Shipping via email once your order has shipped.

Am I restricted as to where I can have my order shipped to?

Shipping destinations are limited to physical addresses in the UK Mainland. For international shipping please get in touch with us.

What shipping method do you use?

We use Royal Mail or DPD or equivalent courier service, please note that a signature will normally be required to confirm receipt of the parcel in good order.

Why do you need my contact number and e-mail?

We must have accurate contact information in case of product backorders or delivery issues. If the order placed has insufficient information then we reserve the right to delay the shipping pending the receipt of additional delivery details. Your e-mail address will be used to send your Confirmation of Order and other delivery information for your shipment. We will assume the details given on the order are correct. Your information will never be sold or shared with any third parties.

What is your policy on returns?

We aim to achieve your complete satisfaction with the products we sell from our stores and website. If you wish to return merchandise which is still in the original packaging and un-opened we require you to contact us within 7 days of the sending of the Notice of Shipping. If the goods are no longer required then please make it clear in your email and we will refund the invoiced value excluding our delivery charges. If any products you have purchased are damaged or defective, or part of an incorrect shipment, we will make appropriate arrangements to resolve the situation in an agreed way. Notification must be received within 14 days of sending the Notice of Shipping. If the goods are no longer required and are not faulty (they are as described) then please email and we will let you know if a refund is possible. Please supply the date of purchase and the invoice number. Please email us and we will let you know the position in respect of the return. Goods received back will be refunded once inspected and in good condition, Goods will be returned at the customers cost and Delivery costs will not be refunded.
Please note that full refunds or product replacements can only be arranged within 28 days of receiving the items. York Shawls will not be obliged to process any returns outside of the 28 day period from the original date of receiving the goods

Can an order submitted on the website be cancelled?

Website orders are processed immediately once received. If you wish to cancel an order, please contact us at sales@yorkshwals.co.uk within 2 hours after purchase.

How do I order?

All orders must be placed using the Web site, we do not have the facility to offer a telephone order facility.

How do I change my order?

You may change your order at any time before you click the final SUBMIT ORDER button. Once you have submitted your order it can not be changed.

What about backorders?

Our products are sometimes backordered. In this case you will be notified by email that the item is currently on backorder and when it is expected to be restocked. In this case we will email you and give you the option to cancel the entire order or to receive the shipment in 2 parts. In cancellation in whole or part is required then we will enquire your card details in order to process this.

How do I cancel my order?

During the checkout process you may make changes to your order but once it has been submitted, your order cannot be altered. We strive to make sure that when you place your order we begin processing it right away to provide you the best service and quickest delivery. If you wish to cancel an order please send an email as soon as possible to sales@yorkshawls.co.uk and we we will instruct you what to do next.

What if I don’t receive a confirmation of my order?

If you don’t receive confirmation of Dispatch your order within 3 Working days, please call us at +44 (0) 1133471232  to enquire

How does your site calculate VAT?

We charge VAT for products where VAT is chargeable, including Delivery. All prices are quoted inc VAT.

What if I don’t receive a confirmation of my order?

If you don’t receive confirmation of Dispatch your order within 3 Working days, please call us at +44 (0) 1133471232  to enquire

How do I sign up to be included in your mailing list?

Please submit your email address on the newsletter subscription form which is located in the footer of our page.

How do I remove my name from your mailing list?

Send us an email to admin@yorkshawls.co.uk and asked to be removed. Alternatively, when you receive an email from us, there is always an option to unsubscribe within the email.

Do you share my information with other businesses?

No, we do not. Review our Privacy Policy for more information.

What if I have a question about a product?

Please email us at admin@yorkshawls.co.uk. We’ll make every effort to respond with the information as quickly as possible.

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